Terms of service

TERMS OF SERVICE

Last updated date: September 6, 2026

This website is operated by Dongguan Shanmao Trading Co., LTD. On this website, "we", "our" and "our store" all refer to Wink Ritual.

By visiting www.winkritual.com, browsing this website or purchasing goods from us, you agree to abide by the following terms of service and the return and refund policy, logistics policy and privacy policy published on this website.

1. Usage qualification

You must reach the legal age required for the conclusion of the contract in your country or region, or use this website with the consent and supervision of your parents or legal guardians.

The information you submit must be true, complete and accurate. You must not use this website to engage in fraud, illegal activities, infringe upon the rights of others, or interfere with the security and normal operation of the website.

2. Product information

We will do our best to accurately display the style, color, size, material, packaging and other information of the products.

Due to differences in screen Settings, shooting lighting, production batches and handcrafting, there may be slight differences in color, curvature, length or details between the actual product and the picture.

The final wearing effect of false eyelashes may vary depending on eye shape, trimming method, makeup application method and personal preference. Reasonable individual wearing differences in themselves do not indicate that the product has defects.

3.Product Use and Safety

False eyelashes and any included tools must only be used for their intended purpose. Please read and follow all warnings and instructions supplied with the product before use.

Avoid direct contact with the eyes. If irritation, discomfort or another unusual reaction occurs, gently remove the product and stop using it. Seek appropriate medical advice if symptoms persist.

Do not use a product if its packaging or hygiene seal is damaged, or if the product appears contaminated or otherwise unsuitable for use. Please contact support@winkritual.comif you receive a faulty or damaged item.

Product information on this website is provided for general guidance and does not constitute medical advice. If you have an existing eye condition, are receiving eye treatment or have a known sensitivity, consult an appropriate healthcare professional before use.

Nothing in this section excludes or restricts consumers’ statutory rights relating to faulty, unsafe or incorrectly described goods.

4. The order and contract are established

Submitting an order represents your offering to purchase from us. The automatically sent order confirmation email only indicates that we have received the order and does not necessarily mean that the order has been accepted.

When an order is processed or dispatched, we usually consider it accepted.

Under the following circumstances, we may refuse or cancel the order

The product is out of stock.

Payment was not authorized.

There are obvious errors in the prices or information of the goods.

We have reasonable grounds to suspect the existence of fraud, unauthorized resale or abuse.

The goods cannot be legally delivered to the receiving area. or

Incomplete delivery information or inability to complete the delivery.

If we cancel an order that has already been paid for, the corresponding amount will be refunded to the original payment method.

5.Prices, Taxes and Payments

Product prices and available currencies are shown on the website and at checkout. Applicable delivery charges, taxes and discounts will be shown before the order is submitted.

Orders are sent using a duty-paid delivery service, so customers should not normally be asked to pay additional import charges on delivery. If a carrier requests an unexpected payment, please contact us at support@winkritual.com before paying.

Customers must provide complete and accurate billing and payment information.

6. Promotional activities

Discount codes and promotional activities are subject to the validity period, applicable products and other conditions announced by them.

Unless otherwise stated on the event page, the discount code cannot be used cumulatively, exchanged for cash or retrospectively used for completed orders.

In cases of obvious price errors, technical malfunctions or unauthorized use of discount codes, we may correct or cancel the relevant orders within the scope permitted by law.

7. Delivery, cancellation, return and refund

Order delivery is subject to the logistics policy of this store.

Order cancellations, returns, exchanges and refunds are subject to the store's return and refund policies. The above policies form part of these terms of service.

8. Intellectual property rights

The text, pictures, videos, graphics, product names, trademarks, logos, page designs and other original contents on this website are owned by Dongguan Shanmao Trading Co., Ltd. or the relevant authorized parties.

Without written permission, it is prohibited to copy, modify, distribute, sell, download in bulk or use for unauthorized commercial purposes.

9. Comments and user content

When submitting reviews, photos, videos or other content to this website, you confirm

The content is based on real experiences.

You own the content or have obtained the necessary authorization;

The content does not infringe upon the intellectual property rights, privacy or other legitimate rights of others.

The content does not contain illegal, deceptive, offensive or malicious information.

To the extent permitted by applicable law, you authorize us to display, copy and use the content you voluntarily submit on our store pages, social media and marketing materials.

We may delete any content that violates these terms, is suspected of being false or infringes upon the rights of others.

10. Prohibited behaviors

You must not:

Using the website to carry out illegal or fraudulent activities;

Submit false identity, address or payment information;

Spreading viruses, malicious programs or destructive code;

Collecting data from websites or other users without authorization;

Attempting to bypass the website's security measures;

Interfere with websites, payment or order systems; or

Unauthorized purchase of goods for commercial resale.

11. Third-party services

This website may use services provided by Shopify, payment service providers, logistics carriers, analytics tools and social media platforms.

Third-party services may be subject to their respective terms of use and privacy policies. Within the scope permitted by law, we are not responsible for the independent actions of third-party websites or services.

12. Website availability

We may update products, prices, inventory or website features, and may temporarily suspend some services due to maintenance, security or technical reasons.

We do not guarantee that the website will never be interrupted or encounter errors, but this does not affect established orders or the rights that consumers are legally entitled to.

13. Limitation of liability

To the fullest extent permitted by applicable law, we shall not be liable for indirect or consequential losses that could not have been reasonably foreseen at the time of entering into the contract.

We will not exclude or limit liability that is prohibited by law from being excluded, including liability arising from fraud, negligence as determined by law or unsafe goods, as well as liability applicable to consumer protection laws.

14. Privacy

For how we collect, store and use personal information, please refer to the privacy policy of this website.

15. Clause Modification

We may update these terms in accordance with business, website functionality or legal requirements.

Unless otherwise required by law, orders are usually subject to the version of the terms published on the website at the time of the customer's placement.

16. Divisibility

If any part of this clause is determined to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

17. Applicable Law

This clause is governed by the laws of the People's Republic of China.

For consumers in other countries or regions, this clause does not deprive them of the mandatory consumer rights granted by the laws of their place of residence and which cannot be excluded by contract.

18.Contact Information

Shop name: Wink Ritual
Business entity: Dongguan Shanmao Trading Co., Ltd.
Customer service email: support@winkritual.com
Website: www.winkritual.com
Business address: Room 1204, Building 3, No. 3 Shenghe Road, Nancheng Sub-district, Dongguan City, Guangdong Province 523011, China