Widerrufsrecht

RETURNS & REFUNDS

Contact us before returning an item
Please contact customer service at support@winkritual.combefore sending anything back. If your return is accepted, we will provide the return instructions and return address. Items returned without prior authorisation may not be accepted.

Change-of-mind returns
Please contact us within 14 days of receiving your order if you wish to cancel or return it. Eligible items must be unused, unopened, in their original packaging and with any hygiene seal intact. Customers are responsible for the return postage cost for change-of-mind returns.

Hygiene-sealed products
For health and hygiene reasons, products with a hygiene seal cannot normally be returned once that seal has been broken, unless the product is faulty, damaged or not as described. This does not affect your statutory rights.

Faulty, damaged or incorrect items
Please contact us promptly at support@winkritual.com with your order number and clear photographs. Once the issue is confirmed, you may choose a replacement or a refund. We will provide the appropriate instructions and cover reasonable return costs where a return is required.

Refunds
Approved refunds are issued to the original payment method. Your bank or payment provider may require additional time to display the refund.

Sale items
Sale items are handled in accordance with the same statutory consumer rights as full-price items.

Your statutory rights
Nothing in this policy limits or excludes any rights you have under applicable UK consumer law.